CJA eVoucher Quick Tips

  • Accessing CJA eVoucher Back to top

    • Fourth Circuit CJA eVoucher is available here
    • Approved Browsers
      • eVoucher has been tested and is compatible with Chrome 62, Edge 16, Firefox57, Internet Explorer 10.1 with Compatibility Mode, Internet Explorer11, and Safari 10.1. 
    • User Name and Password Not Working
      • If you have forgotten your password, select the "Forgot your login?" link on the eVoucher login page to reset your password.
      • If your password has expired and you need to reset your password, select the "Forgot your login?" link on the eVoucher login page. Complete the user name and/or email section and click the "Recover Login" button. You will receive an email with a link to reset your password.  The link provided in the password reset email is good for 15 minutes and can only be used once.  If you enter incorrect information the first time you access the reset link or allow the link to expire, you will have to select "Forgot your login?" again to receive a new link. Passwords must be at least 8 characters and contain at least one upper-case letter, one lower-case letter, one number, and one special character.
      • If you have entered your user name and password unsuccessfully 6 or more times, your account will be locked. You must to contact the court to unlock your account.  The Fourth Circuit CJA Help Desk is available at 804-916-2703 and 4cca-cja@ca4.uscourts.gov.

  • Billing Info Tips Back to top

    If the Billing Info section of your Profile does not allow for selection of Self-Employed or Firm:

    • Verify that you have properly completed the Attorney Info section, including entering and confirming your social security number.  The social security number must be in the ###-##-#### format.  All attorneys, except those billing as an associate, must provide their social security number in the Attorney Info section, even if the Billing Info section will include a EIN for a firm.
    • Click the Save button in the upper right of the Attorney Info section before moving to the Billing Info section.
    • If the Billing Info section still does not allow you to select Self-Employed or Firm, log out of eVoucher and then log back in.

    Once the Attorney Info and Billing Info sections are complete, you must log out and log back in to see your home page and appointments.

  • Submitting Vouchers Back to top

      • eVoucher does not have an automatic save feature. You should click the SAVE button at the bottom of the screen often to avoid loosing data. If you navigate away from the eVoucher screen, you will loose all data since your last save.
      • If you navigate away from a data entry screen, the message below will appear.  Select "Leave this page" to leave without saving.  Select "Stay on this page" to save your work before leaving.

    • Entering Claims for Services
      • Attorneys should enter claims for all work done in a case contemporaneously. Receipts and invoices, when necessary for a claim, should be saved in .pdf format and attached to the electronic voucher when it is submitted.  

  • Error Messages Back to top

    • Service and/or expenses are out of the voucher start and end dates.

    Service Date Error

      • ​All services and expenses claimed on a voucher must fall between the start and end dates on the Claim Status page.  If you receive the error message above, navigate to the claim status page and edit the start and end dates to match the dates of services and expenses.

      Claim Status

    • You cannot submit a voucher for an expert who is not yet in the system.

    Expert Error Message

      • If an expert has not been previously added to the 4th Circuit CJA eVoucher system, you will have to wait until the court processes their account to submit a voucher on their behalf.