FAQs - eVoucher

Connecting & Signing On


  • 1. When I connect to eVoucher, there is no place to type in my username or password. How do I log on? Back to top

    You either have not connected to the correct website or you are not using a browser that is supported by the program.

    Please try connecting to https://evadweb.ev.uscourts.gov/CJA_c04_prod/CJAeVoucher/Logon.aspx

    eVoucher has been tested and is compatible with Chrome 62, Edge 16, Firefox57, Internet Explorer 10.1 with Compatibility Mode, Internet Explorer11, and Safari 10.1. 

    If you are using Internet Explorer and see the message below, you will need to set compatibility view:

    eVoucherLogin

    1. Go to Tools.
    2. Select Compatibility View Settings.

      evoucherLogin2

    3. Select Add.
    4. Select Close.

    eVoucherLogin3


  • 2. My username and/or password won’t work. What do I do? Back to top

    If you have recently changed your password and are having trouble logging in, you should clear your browser cache and cookies before attempting to login again.

    • To clear your browser cache and cookies in Internet Explorer, select Tools, Delete Browsing History.
    • Note: Cookies, which are files created by websites you’ve visited, and your browser’s cache, which helps pages load faster, make it easier for you to browse the web. Clearing your browser’s cache and cookies means that website settings (like usernames and passwords) will be deleted and some sites might appear to be a little slower because all of the images have to be loaded again.  

    If you incorrectly enter your username or password three times, the system will automatically lock you out of your account for security purposes.  Please contact 4th Circuit CJA Help Desk at 804-916-2703 or 4cca-cja@ca4.uscourts.gov and request that your account be unlocked.  Selecting the "Forgot Your Login?" link on the eVoucher login page will not unlock your account.  The link provided in the password reset email is good for 15 minutes and can only be used once.  If you enter incorrect information the first time you access the reset link or allow the link to expire, you will have to select "Forgot your login?" again to receive a new link. 


  • 3. I want to update my account. How do I do that? Back to top

    On the Single Login Profile page, you can:

    • Edit first, middle, and last name.
    • Edit mail address.
    • Edit Single Login Profile (SLP) password.
    • Edit security questions.
    • View your linked eVoucher accounts.
    • Link your eVoucher accounts to your Single Login Profile (SLP).

    eVoucher SLP

    • To access the Single Login Profile page, from the menu bar, click Help and then click Single Login Profile, or point to the profile icon and then click Single Login Profile.

    eVoucher SLP 2

    • In the account information section, you can change your name, email address, and password.

  • 4. Is the Edge browser in Windows 10 compatible with CJA eVoucher? Back to top

    No, CJA eVoucher will not work in the Edge browser.  Internet Explorer 11 is included in Windows 10, but it is not the default browser.  To access Internet Explorer 11 on a Windows 10 computer:

    1)  Select the Windows button and type Internet Explorer in the Start Menu.  Internet Explorer 11 will appear.  Select it to launch the browser.

    OR

    2)  Go to the Start Menu > All Apps > Windows Accessories > Internet Explorer.

    Once you have opened Internet Explorer 11, navigate to the CJA eVoucher page.  

    The first time you access the CJA eVoucher page in Internet Explorer 11, you will have to add the page to the list of compatibility sites.  Select Tools > Compatibility Settings > type uscourts.gov in the "Add this website box" > Add > Close.

  • 5. My username and password are expired or not working. What do I do? Back to top

    • If you have forgotten your password, select the "Forgot your login?" link on the eVoucher login page to reset your password.
    • If your password has expired and you need to reset your password, select the "Forgot your login?" link on the eVoucher login page. Complete the user name and/or email section and click the "Recover Login" button. You will receive an email with a link to reset your password.  The link provided in the password reset email is good for 15 minutes and can only be used once.  If you enter incorrect information the first time you access the reset link or allow the link to expire, you will have to select "Forgot your login?" again to receive a new link. Passwords must be at least 8 characters and contain at least one upper-case letter, one lower-case letter, one number, and one special character.
    • If you have entered your user name and password unsuccessfully 6 or more times, your account will be locked. You must to contact the court to unlock your account.  The 4th Circuit CJA Help Desk is available at 804-916-2703 and 4cca-cja@ca4.uscourts.gov.